1. What We Can Delete

Depending on how you interacted with our applications, we can permanently purge the following data categories upon your verified request:

• Account Records: User ID, username, registered email address, and profile settings.
• Phone Number(s): Any phone number associated with your account or caller lookup profile.
• Contact-Sync & Directory Data: Any contact-sync cache or directory items you explicitly authorized or uploaded.
• Message Metadata & SMS Storage: SMS message metadata or transient message content stored on our servers (if any).
• Device Identifiers: Device registration tokens, push notification tokens (FCM), and advertising identifiers.
• Call Logs & Feedback: Synchronized call logs, custom blocklists, spam reports, and any voluntary feedback submitted.
• Usage Analytics & Diagnostics: Associated user-level diagnostics and usage events where technically linkable to your identifier.
• Third-Party Service Tokens: Any credential tokens we control (we will also notify downstream partners to purge corresponding records).

2. What We May Not Be Able to Delete

Under specific legal and technical exceptions, certain records may be retained or deferred:

• Legal & Regulatory Obligations: Information that we are legally required to keep under applicable Indian or international law (e.g., law enforcement compliance, financial/tax recordkeeping, or anti-fraud requirements).
• Isolated Disaster Recovery Backups: Data that has been completely purged from live production databases may reside in encrypted, isolated disaster recovery backups for up to 90 days before being automatically overwritten.
• Downstream Third-Party Systems: Data held independently by third-party SDK providers (e.g., Google AdMob, Firebase Crashlytics) where direct database access is outside our administrative control. In such cases, we transmit deletion notices to those vendors.

3. How to Submit a Deletion Request

You can request data deletion using either of the following channels:

1. Online Portal Form: Complete and submit the official form located on this page, specifying your respected app and account phone number.
2. Direct Email Submission: Send an email from your registered email account to onetouchscrt@gmail.com with the subject line format Data Deletion Request — [App Name].

When sending by email, please include: your full name, associated phone number(s), registered email address, app username/device ID (if known), and an explicit statement requesting complete data deletion.

4. Required Information & Verification

To protect our users and prevent fraudulent or unauthorized deletion of accounts, we require reasonable proof that you are the legitimate owner of the account or phone number. Acceptable verification methods include:

• Replying to a verification confirmation dispatched to your registered email address.
• Replying to an SMS verification challenge code sent to the phone number associated with the account.
• Submitting an in-app verification ticket or screenshot verifying the active profile in the app.

Security Guarantee: OrbitX Studio staff will NEVER ask for your account password, PIN, or payment credentials. If we cannot reliably verify account ownership, we will request alternate verification or decline the deletion request to prevent account takeover.

5. What Happens After We Receive Your Request

6. Retention & Backups

Data deletion instantly decouples and erases your information from active operational databases. Encrypted disaster recovery snapshots are maintained strictly for business continuity and are purged on a rolling cycle (not exceeding 90 days). Backup snapshots are completely isolated, read-only, and never utilized for operational querying.

7. Consequences of Deletion

Please note that data deletion is irreversible:

• Your account, custom caller preferences, spam reports, and blocked caller rules will be permanently erased.
• Past message history and cloud-backed settings cannot be recovered once purged.
• Certain personalized app features (e.g., community-level spam detection scores) may be reset until a new profile is initialized.

8. Third-Party Data Partners

Where data has been shared with third-party service providers (such as telecommunication validation nodes or analytics partners), OrbitX Studio transmits formal deletion requests to those parties. If any third party imposes technical limitations on deletion, we will notify you in our final confirmation report.

9. Legal Rights & Regulatory Recourse

If you believe your data deletion request has not been satisfactorily addressed, you may contact our escalated compliance desk at onetouchscrt@gmail.com

10. Contact & Sample Email Template

To submit an email request directly, copy and send the following pre-formatted template to onetouchscrt@gmail.com:

To: onetouchscrt@gmail.com
Subject: Data Deletion Request — [App Name: e.g. Caller ID / Phone Locator / DramaFlix]

Hello OrbitX Studio Privacy Team,

I request permanent deletion of all personal data, account records, and associated identifiers held in connection with my account in [Insert App Name: Caller ID: Phone Number Lookup / Phone Number Locator / DramaFlix].

My Account Details:
- Full Name: [Your Full Name]
- Registered Email Address: [Your Email Address]
- Phone Number Associated with Account: [Your Phone Number with Country Code]
- Username or Device ID (if known): [Device ID / Advertising ID]
- Scope of Request: Complete account and all associated personal data deletion

I certify that I am the authorized owner of this phone number and account. Please confirm receipt of this request within 5 business days and advise if any additional ownership verification is required.

Thank you,
[Your Name]
[Contact Phone / Alternate Email]